Refund policy

We hope you are happy with your Perfect Patches order. Nothing in this policy affects your statutory rights.

Our 30-day returns window

You may request a return within 30 days of delivery. To start, email hello@perfectpatches.co with your name, order number and the item you wish to return. Wait for return instructions before sending anything.

Returned items must be unused, in the condition received and in their original packaging. For hygiene and safety, we may be unable to accept an opened or used pouch for a change-of-mind return where the law permits this. This does not affect your rights if an item is faulty, damaged, misdescribed or incorrect.

Send authorised returns to:

Aroma Energy Ltd – Perfect Patches Returns
Unit 26 Metro Centre
Dwight Road
Watford
WD18 9SB
United Kingdom

For a change-of-mind return, you are responsible for return postage. Use suitable packaging and retain proof of postage. Original enhanced or express delivery charges are not refundable; where legally required, the least expensive standard delivery charge offered for the order will be refunded.

Faulty, damaged or incorrect orders

Email us as soon as possible with your order number and, where helpful, clear photographs. We will explain the available remedy and arrange return postage where required.

Refunds

We inspect returned items and notify you of approval or rejection. Approved refunds are sent to the original payment method. We process refunds within the applicable legal deadline, but your bank or payment provider may take additional time to display the funds.

Statutory cancellation rights

For most online purchases, UK consumers may notify us of cancellation within 14 days after receiving the goods and then have a further 14 days to send them back. To cancel, email us with your name, address, order number, items, order and receipt dates, and a clear statement that you are cancelling the contract.